Shipping policy
Type of Transport
First of all, we support delivery to the Contiguous United States. The main market of this website is the US.
Delivery time: delivery within 10 days of placing an order.
All orders are processed, verified, quality checked and packaged within 1-3 business days.
If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.
The express companies we cooperate with and commonly used is: FedEx./UPS. We do not/do support the designated courier company.
Shipping Costs
*Free shipping on all orders.
*Cofable-initiated returns: If the return is due to our mistake—such as a damaged or defective product—we’ll cover the return shipping costs.
Customer-initiated returns: Returns for subjective reasons (e.g., change of mind) will require the customer to bear return shipping costs.
Update order delivery
If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.
Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address.
Address Update is not supported for orders that have already been delivered
(it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)
How to Track the Package?
Once an order has shipped out, we will send you a Shipping Confirmation email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package.
If you have an account, the tracking number and website can also be found in the Order Status History in Account-My Orders.
If you without an account, you can use the email address and order number via website "Customer Service-Track Order" to check the tracking information.
What If My Order Shows as Delivered But is Missing?
There are a few steps you can take, better within 24 hours after your item shows as delivered:
1. Confirm your shipping address.
2. Check mailbox and other entrances to your home.
3. Check if someone else from your household or a neighbor accepted the package.
4. Check around your home for delivery attempt notice.
5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.
6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.
If it has been 24 hours or more since the delivery notification and you still haven't received the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.
All missing item inquiries may need to inform us within 3 days of receipt, otherwise, after-sales inquiries after 3 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
What Should I Do When I Received a Damaged Item?
1.Upon receipt, please kindly sign the word "damaged" on the proof of delivery (for freight shipping) and inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately.
2.Please kindly keep the original packaging, which is essential. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, faucets leaking while installed, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
3.All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
4.Please note that we do not cover the repair fee if unauthorized handyman services were hired.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.
Restrictions / Limitations
United States: Purchasing and shipping is available only within the 48 contiguous United States and Washington DC.
However, we are unable to ship to PO Boxes, APO/FPO military address, DPO (Diplomatic Post Office) destinations or to freight forwarders. If a PO Box or APO/FPO/DPO address is provided, we will contact you for confirmation, it will delay shipment of the order.
Do You Ship to Multiple Shipping Addresses?
You can only specify one address per order on Cofable.com.
If you're buying several items and want to designate those items being sent to different addresses (for example, you want to buy an item for yourself and an item to be shipped to a friend as a gift), you will need to purchase the items separately.
About Taxes:
Sales tax does not exist.
If you have any questions, please contact us via Cofable@outlook.com
Thank you for your support!