Refund policy
Return Policy
We hope every item feels like the perfect fit for your home. If it’s not, we are willing to help make things right.
Type of Transport
Delivery time: delivery within 10 days of placing an order.
All orders are processed, verified, quality checked and packaged within 1-3 business days.
If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.
The express companies we cooperate with and commonly used is: FedEx./UPS. We do not/do support the designated courier company.
Shipping Costs
*Free shipping on all orders.
*Cofable-initiated returns: If the return is due to our mistake—such as a damaged or defective product—we’ll cover the return shipping costs.
Customer-initiated returns: Returns for subjective reasons (e.g., change of mind) will require the customer to bear return shipping costs.
Update order delivery
If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.
Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address.
Address Update is not supported for orders that have already been delivered
(it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)
Refused Deliveries Policy
We do not accept refused deliveries. To maintain warehouse operations and avoid wasted resources:
· Refused packages will be automatically discarded.
· Customers will be charged partial product costs (up to 60%) for refused deliveries.
· Address change requests must follow our 12-hour notification policy (see Order Cancellation section).
Product Damage
Please Note: In the event of product damage, you must include the following images in your feedback email for confirmation and after-sales processing:
✅ Packaging images (showing external damage if any)
✅ Shipping label images
✅ A complete product image
✅ Close-up images of the damage
We offer three solutions for damaged products:
1️⃣ Special Product Discount – Depending on the product condition, our after-sales team will negotiate a partial refund or store credit.
2️⃣ Return & Full Refund – If the damage was caused during shipping, we will cover return shipping costs and provide a prepaid return label.
3️⃣ Product Replacement – We will send a prepaid return label and ship a replacement product immediately upon receiving the damaged item.
Voluntary Refunds (Non-Damage Related)
For returns due to personal preference (e.g., "don’t like," "doesn’t fit"), the following applies:
Customer-Covered Return Shipping – You may arrange return shipping yourself or request a return label from Cofable (shipping costs will be deducted from your refund).
1. Return Window
· Returns are accepted within 7 days of delivery (based on tracking confirmation).
2. Required Documentation
To process your return, you must provide:
✅ Shipping label (proof of delivery)
✅ Clear photos of the original product packaging
✅ Clear photos showing the product in undamaged condition
3. Return Process
· Step 1: Email Cofable@outlook.com to request return authorization
· Step 2: We will provide:
o Return instructions OR
o A prepaid return label (if eligible for free return shipping)
· Step 3: Ship items back using the approved method
❗ Important Policies Regarding Fraud & Abuse
· Intentional Damage / Fraudulent Claims – If we detect malicious damage, fraud, or abuse (e.g., "keep product + refund" scams), we reserve the right to:
o Report to law enforcement
o Initiate credit card chargebacks & payment disputes
o Permanently ban the account from future purchases
Approved refunds:
PayPal: Typically processed within 24–48 hours.
Credit Card: Processed within 7–10 business days, depending on your bank’s processing time.
Rejected refunds:
If your refund is rejected, we’ll explain the reason and may offer a revised refund amount or an alternative solution.
If you disagree with the decision, please provide additional details so we can review your case further.
Important Note:
Once your refund has been approved, please allow time for your bank or payment provider to process the funds back to your account.
If you haven’t received your refund within the expected timeframe, feel free to reach out to our customer service team at Cofable@outlook.com.